FAQ

How do I register for the event online?

Click here to register . You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt.

What is unique about this website?

This website is so unique because it offers the capability for individuals to not only register for the event, but also to collect donations from their friends and family through a much more efficient mechanism. You can track the progress of donation collections through viewing secured online reports.

I do not have a Fitbit. How can I count my steps?

There is an app for that! Go to your HQ and click on the photo to bring up detailed instructions on how to link to the app.

Is my information secure?

Yes. We have made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.

What is the long website address for that I received in my confirmation email?

This website address will take you to your personal donation page. This address link is automatically included in any emails that are sent through the email center in event headquarters after you have logged into the website. You can also copy and paste this link into any other form of email.

Can friends and family make a donation to a Participant by going through the main website?

Yes. On the home page of the website, friends and family can locate a Participant by clicking on the “Sponsor Participant” button. By typing in the name of the Participant, they will be directed to the Participant’s personalized pledge page.

How does The Puppy Up Foundation utilize the contributions?

To get more information on how the Puppy Up Foundation uses contributions, please email ginger@puppyup.org, call us at (901) 619-2286, or go to www.puppyup.org.

Why is the "Sponsor Participant" search not finding a Participant that I know has registered?

You must type in the first name or last name of the Participant exactly how it is spelled. It is not case sensitive.

How can I see who has donated to me?

Go to the Log-in section on the site. Use the Username and Password that you received when you registered for the event. You can then view your Donor list and the amounts that have been donated.

All of my Donors are not showing up on the scroll mechanism. Why?

As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.